Our Clients Rights

A1A Care believes that quality healthcare delivery is achieved by ensuring our clients are being treated fairly & appropriately while addressing their medical and non-medical needs and requirements.  In order to ensure that we are adhering to our mandate, it is important that our clients understand their personal rights as it relates to home healthcare delivery. We believe that:

• Each Client has the right to receive respectful service, recognizing the Client’s privacy and personal dignity.

• Each Client has the right to be included in all the stages of homecare delivery (i.e. initial in-home assessment, care plan development & implementation, etc.).

• Each Client is unique and has the right to be serviced in a manner that recognizes the person’s individuality including ethnic, spiritual, linguistic, familial and cultural factors.

• Each Client has the right to live in a safe environment and receive assistance to maintain or increase their degree of independence.

• Each Client has the right to the core elements of home healthcare services, which are the health awareness, health maintenance and improvement in personal health.

• Each Client has the right to receive both physical and psychological support.

• Each Client has the right to be informed of the complaint reporting process and resolution procedures as it relates to their care.

• Each Client has the right to recommend changes that affect his/her care with respect to policies without fear of interference, cohersion and discrimination.

• When death is the expected outcome, the Client and/or the family has the right to be supported so that the Client can die with dignity with appropriate comfort measures and without the sense of isolation.

• Each Client has the right to be informed if they are living at risk.

• Each Client has the right to mutual trust, respect for confidentiality and responsible communication.

• Each Client is to be informed of the services provided and can refuse the provision of service.